Infrastructure and Helpdesk IT Engineer (ID: 6UBZDKsR)

The Infrastructure and Helpdesk IT Engineer will be responsible for providing technical support and assistance to all staff and members within chambers. This role requires a strong understanding of IT security principles and practices to ensure the confidentiality, integrity, and availability of the chambers' data and systems.

The Company:

7KBW is a leading set of commercial barristers'? chambers in Temple, in the heart of London.

The members of 7KBW have a reputation for excellence and intellectual rigour, combined with a practical and commercial approach to delivering advice and conducting litigation, all of which is backed up by an excellent clerking and support team.

Key Responsibilities:

• Provide first and second-line technical support to staff members for hardware, software, and network issues.
• Monitor and maintain the integrity of the chambers' IT infrastructure, including servers, workstations, and networking equipment.
• Work with the outsource partner to implement and maintain security measures to safeguard the chambers' data and systems against unauthorized access, viruses, malware, and other security threats.
• Conduct regular security audits and risk assessments to identify vulnerabilities and recommend appropriate solutions.
• Assist in the development and implementation of IT security policies, procedures, and best practices.
• Collaborate with the IT outsource partner to ensure compliance with relevant data protection regulations, such as UK GDPR.
• Provide IT training and guidance to staff and members on security best practices and procedures.
• Stay up to date with the latest IT security trends, technologies, and threats to proactively address potential risks.
• Document and maintain accurate records of IT incidents, resolutions, and security-related activities.
• Assist in the procurement and deployment of IT equipment and software as needed.

Qualifications and Skills:

• Proven experience in a similar IT support role, preferably within a legal or professional services environment.
• Strong knowledge of IT security principles, practices, and technologies, including firewalls, encryption, intrusion detection/prevention systems, and security audits.
• Experience with Microsoft Windows Server, Active Directory, Microsoft Entra, Office 365, InTune and other common business applications.

Familiarity with MacOS.

Excellent troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues promptly.

• Strong communication skills with the ability to effectively convey technical information to non-technical staff members.
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant certifications such as CompTIA Security+, CISSP, or CCNA Security are a plus.
• Familiarity with legal industry-specific software and applications is desirable but not required.
• Commitment to maintaining the highest standards of confidentiality and professionalism.

Job Types: Full-time, Permanent

Pay: £37,500.00-£42,500.00 per year

Additional pay:

Yearly bonus

Benefits:

• Casual dress
• Sick pay
• Transport links

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

London, EC4Y reliably commute or plan to relocate before starting work (required)

Education:

A-Level or equivalent (preferred)

Experience:

Technical support: 1 year (required)
Work Location: In person