IT Support Analyst (ID: 9daCyOWV)

Leading the way in electric vehicle charging, we've been at the forefront of adoption in the UK since 2009. With over 240,000 charge points installed so far, out of a total of 1 million in the UK, we make EV ownership simple and affordable.

Partnering with top automotive brands like Mercedes, Jaguar Land Rover, BMW and Kia, as well as energy leaders such as EDF and Centrica, we’ve earned accolades such as the 'Which? - Trusted Trader' award and 'Best for Value, Home EV Chargers - What Car?'

With our international expansion, we aim to transform the EV charging landscape not just in the UK, but now across Europe.

Join the EVolution:

As our IT analyst, you will play a key role  (e.g delivering, taking ownership of, leading, managing, developing).

You’ll also be responsible for:

• Customer delight: Providing a confident, upbeat service to colleagues and partners, ensuring they can use our tech to excel at what they do.
• Technical Support: Provide timely and effective technical support to end-users, resolving hardware, software, and access issues.
• Incident Management: Manage and document all incidents and requests, ensuring accurate and timely updates to end-users.
• System Maintenance: Perform routine maintenance and updates on IT systems.
• User Training: Provide user training to enhance their understanding of IT systems and best practices.
• IT Asset Management: Maintain an inventory of IT assets, ensuring proper tracking and disposal of equipment.
• Security Compliance: Assist in ensuring compliance with information security policies and procedures.
• New Technology Implementation: Support the implementation of new technologies, including testing and deployment.
• Documentation: Create and maintain documentation for IT processes, procedures, and knowledge base articles.
• Collaboration: Work closely with other IT team members and departments to identify and implement improvements to IT services.
• Vendor Management: Coordinate with third-party vendors for support and maintenance of IT infrastructure.

Electrify us with your skills:

To succeed as an IT Analyst, we’re looking for someone with:

• Proven experience as an IT Support Analyst or similar role.
• Strong knowledge of IT systems, including hardware, software, and networking.
• M365, Intune, Jamf, Salesforce, ERP systems, Video Conferencing
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience in the EV or energy sector is a plus.

Perks that spark joy:

• Flexible hybrid working model
• Work abroad for up to 20 days per year
• Salary Sacrifice EV Scheme and free Pod Point
• Family & friend discount scheme
• 25 days holiday (plus Bank Holidays)
• Very generous parental and family leave
• Pension scheme with a 4.5% matched contribution
• Eyecare scheme
• Life insurance covering up to 4x your annual salary
• Virtual GP provided by HealthHero
• Employee Assistance Program
• Free Mortgage Advice
• Discounted Gym Memberships
• Cycle2Work Schem

Our Ways of Working

We’re all about flexibility, community and a healthy work-life balance. Our hybrid model offers a 'best of both worlds' approach combining the best parts of home and office working. When you'll be in the office depends on your role, but you can expect to work from our London office between 8-12 days per month.

To support this, the successful applicant should be within a reasonably commutable distance to our office (London, WC1).

Important Information:

You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us, all information shared will be handled according to our Candidate Privacy Notice.