3rd line Technical Support (ID: GgCZPW1m)

Experienced third-line technical support professional required, a motivated individual with a passion for delivering IT solutions to a high standard.

Daily tasks will be varied, they will involve time spent at customers’ sites providing in-person support, project delivery, and discussing future plans for system improvements. Alternatively, time will be spent in the Konnetix office delivering remote support and being an escalation point for team members.

3rd line Technical Support & Project Engineer

Location: In Person, Hitchin (Working from Head Office and Customer Sites)

Contract: Full-time, Permanent

Working hours: (40 hours per week) 08:30– 18:00, Monday to Friday (Excluding Public Holidays)

Salary: Up to £45,000 (Dependent on experience)

We understand the importance of the people who make the business. We are looking for someone who is looking for a career, we can then work with you to support and develop with training and certifications.

You must be an experienced and motivated individual with a passion for delivering IT solutions to a high standard.

Daily tasks will be varied, they will involve time spent at customers’ sites providing in-person support, project delivery, and discussing future plans for system improvements. Alternatively, time will be spent in the Konnetix office delivering remote support and being an escalation point for team members.

We understand the importance of the people who make the business. We are looking for someone who is looking for a career, we can then work with you to support and develop with training and certifications.

Minimum Requirements:

• 5 Years minimum experience working at an MSP. With both onsite and support desk experience.
• Must be a UK Resident with a car available for business use.
• Outstanding problem-solving and troubleshooting skills.
• Excellent written and verbal communication.
• Outstanding customer service skills.
• Experience with management of devices and policies with Microsoft Endpoint Manager/Microsoft Intune.
• Deployment and advanced support of Microsoft 365 products, including Entra ID, SharePoint/OneDrive and Teams.
• Management and troubleshooting of Windows Server 2016-2022, including Remote Desktop Services, Active Directory, AD Sync & Group Policy.
• A good understanding of virtualization technologies such as Hyper-V.
• Technical knowledge of LAN/WAN, Routing, Switching, WatchGuard firewalls, VLANs and VPNs
• Understanding of backup, recovery, and business continuity concepts.
• Understanding of security concepts, Cyber essentials framework, compliance and governance.
• Ability to provide technical advice, in an easy-to-understand manner, to various-sized organisations.
• Liaise with clients, internal staff, and 3rd parties to efficiently deliver support services.
• Add and maintain accurate technical documentation.
• Experience with PSA (Autotask preferred) & working to SLAs.

Desirable Skills & Qualifications:

• Microsoft Certifications.
• Exposure to ITIL or other ITSM framework

Benefits:

• Casual Dress
• Company Events
• Company Pension
• Employee Mentoring Programme
• Free On-Site Parking
• Private Dental Insurance
• Private Medical Insurance

Schedule:

• Monday to Friday

Experience:

• Microsoft Windows Server: 5 years (required)
• Technical support: 5 years (required)
• Intune: 5 years (required)
• Firewall: 5 years (required)
• Active Directory: 5 years (required)