We are seeking a skilled and proactive IT Support Technician to join our team. In this role, you will be responsible for maintaining and troubleshooting IT systems, ensuring seamless operations for users, and providing high-quality technical support to clients. This is an excellent opportunity for a tech-savvy professional to showcase their problem-solving skills and play a key role in supporting our organization’s IT infrastructure.
IT Support Technician:
- Technical Support: Diagnose and resolve hardware and software issues for users and clients, ensuring minimal downtime.
- System Maintenance: Perform system updates, installations, and configurations to optimize performance.
- Equipment Setup: Install, configure, and maintain IT equipment, including computers, printers, and peripherals.
- User Support: Respond promptly to user queries, offering clear guidance and solutions to technical problems.
- Network Security: Assist in maintaining network security protocols to safeguard data and systems.
- Documentation: Record and document solutions to technical issues for future reference and training purposes.
- Client Assistance: Deliver high-quality support tailored to client needs, ensuring satisfaction and reliability.
Key Skills and Qualifications:
- Technical Proficiency: Strong knowledge of IT systems, including hardware, software, and networking.
- Problem-Solving Skills: Ability to diagnose issues and implement effective solutions quickly and efficiently.
- Communication: Excellent verbal and written communication skills to interact with users and clients of varying technical expertise.
- Organisational Skills: Strong ability to prioritize tasks and manage multiple responsibilities.
- Team Player: Collaborative approach with the ability to work independently when needed.
- Attention to Detail: Accuracy in troubleshooting, documenting solutions, and maintaining IT systems.
Why Join Us?
This full-time position (37.5 hours per week) offers a competitive salary of £37,800 per year and provides the chance to work in a dynamic environment where your expertise will directly impact operational efficiency. If you’re passionate about IT, enjoy solving technical challenges, and thrive on delivering exceptional support, we’d love to hear from you.
Job Type: Full-time, Permanent, Graduate
Pay: £34,000.00-£40,000.00 per year
Additional pay:
- Bonus scheme
- Yearly bonus
Benefits:
- Company pension
- Free On-site parking
- Work from home
Schedule:
- Day shift
- Monday to Friday
Experience:
- IT Support: 1 year (preferred)
Work Location: In person
Email a friend
Report this Job