Technical Manager (ID: ligZzq6P)

Looking to hire a Senior Technical Manager to lead our multi-vendor service operations. This is a great opportunity for a driven mid-level manager looking to progress into a more senior role. You will design and implement our next generation of service processes in compliance with ISO13485:2016 standards, setting us apart through superior quality. Hands-on expertise in x-ray repair and maintenance is essential. The role offers a pathway to progress to Service Director.

Senior Technical Manager Key Responsibilities:

Service Operations Management

• Oversee all aspects of the multi-vendor service operation.
• Design and implement service processes aligned with ISO13485:2016 standards.
• Ensure high-quality service that distinguishes us in the industry.

Field Service Leadership

• Apply hands-on expertise in x-ray repair and maintenance.
• Participate in field service activities as needed.
• Mentor and support the engineering team through direct involvement.

Team Leadership

• Recruit and develop the x-ray and ultrasound field service engineering team.
• Foster a culture of team loyalty, company pride, and customer-focused service.
• Motivate and inspire team members through active leadership.

Financial Management

• Manage the service operation's Profit & Loss (P&L).
• Control budgeting and financial performance.
• Understand the importance of profitability in sustaining service excellence.

Strategic Collaboration

• Work closely with the Business Development Manager and the CEO.
• Support sales teams in client engagements and presentations.
• Contribute to strategic planning and decision-making.

Continuous Improvement

• Identify opportunities to streamline operations and enhance service delivery.
• Stay informed about industry trends and integrate best practices.
• Manage shifting priorities with a constructive approach.

Qualifications and Experience:

Education

Minimum HNC; ideally a bachelor's degree in Engineering, Biomedical Engineering, or a related field.

Experience

• Significant experience as a senior technical manager in the medical imaging or related industry.
• Hands-on experience in x-ray repair and maintenance.
• Experience designing and implementing compliant service processes.
• Familiarity with ISO13485:2016 standards.

Skills and Abilities

• Strong technical skills with the ability to perform field service tasks.
• Commercially astute with business acumen.
• Excellent interpersonal and communication skills.
• Proficient in financial management and P&L oversight.
• Ability to present information clearly.
• Comfortable engaging with clients alongside sales teams.

Personal Attributes

• Energetic and proactive leader.
• Customer-focused mindset committed to service excellence.
• Willingness to lead by example in the field.
• Adaptable to changing priorities.
• Strong team player who values collaboration.

What We Offer:

• Opportunity to progress to the role of Service Director.
• A collaborative and supportive work environment.
• The chance to impact the company's growth and success.
• Competitive salary and benefits package.

Company Overview:

Modality Group provides medical imaging solutions specialising in x-ray and ultrasound technologies. We are dedicated to delivering high-quality service and innovative solutions to our clients, focusing on excellence and customer satisfaction.

Job Type: Full-time

Pay: From £65,000.00 per year

Additional pay:

• Yearly bonus

Benefits:

• Company pension
• Free parking
• Sick pay

Schedule:

• Holidays
• Monday to Friday

Work authorisation:

• United Kingdom (required)

Work Location: On the road