The IT Technician role includes but is not limited to;
- Build PCs
- Previous experience in IT asset management and tracking
- Good understanding of software applications
- Fault finding and resolution
- Have a good understanding of Networks, IP addressing and Voice Infrastructure.
- Ability to identify accurately all types of desktop hardware.
- · To adhere to Company Health and Safety policy and all specific method statements and risk assessments
The IT Technicians responsibilities include but are not limited to:
- Promote the company in a positive light at all times.
- To escalate to their line manager on identification of any possible leads for new Business.
- Identify opportunities to improve service delivery.
- Be presentable and project a professional appearance at all times.
- Present themselves in a confident and knowledgeable manner when dealing with the client.
- Manage client expectations.
- Focus on customer service.
Preferred but not Essential
- Appropriate technical qualifications
- A minimum of 2 years of proven experience in managing a voice environment
- A minimum of 5 years proven experience of working within voice services
- Networking experience CCNA preferred
Job Type: Full-time
Pay: £35,000.00-£37,500.00 per year
Schedule:
8-hour shift
Work Location: In person
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