It Technician (ID: mOzr2WBT)

The IT Technician role includes but is not limited to;

• Build PCs
• Previous experience in IT asset management and tracking
• Good understanding of software applications
• Fault finding and resolution
• Have a good understanding of Networks, IP addressing and Voice Infrastructure.
• Ability to identify accurately all types of desktop hardware.
• · To adhere to Company Health and Safety policy and all specific method statements and risk assessments

The IT Technicians responsibilities include but are not limited to:

• Promote the company in a positive light at all times.
• To escalate to their line manager on identification of any possible leads for new Business.
• Identify opportunities to improve service delivery.
• Be presentable and project a professional appearance at all times.
• Present themselves in a confident and knowledgeable manner when dealing with the client.
• Manage client expectations.
• Focus on customer service.

Preferred but not Essential

• Appropriate technical qualifications
• A minimum of 2 years of proven experience in managing a voice environment
• A minimum of 5 years proven experience of working within voice services
• Networking experience CCNA preferred

Job Type: Full-time

Pay: £35,000.00-£37,500.00 per year

Schedule:

8-hour shift

Work Location: In person