2nd Line Support Engineer (ID: nTNaPFqx)

Are you an experienced 2nd Line Support Engineer eager to enhance your skills in a dynamic, fast-paced environment? We are looking for a proactive IT professional to provide 2nd-line support for our IT systems, ensuring smooth operations and contributing to key infrastructure projects.

In this role, you’ll focus on 2nd-line support for BAU operations and infrastructure initiatives. As part of a small, agile team, you may occasionally assist with 1st-line support. There will also be opportunities to expand your expertise and progress towards 3rd-line support and beyond.

We encourage and welcome all qualified candidates to apply regardless of sex, age, religion, ethnicity, sexual orientation, or belief.

Hours: 9am to 5.30pm (Monday to Friday)
Salary: £30,000 - £35,000 per year depending on skills and experience.
Location: Brighton / Hybrid*.
*After successfully completing a three-month probation period, and with your line manager's approval, you may work remotely for up to two days per week.

Some of our benefits:

• We offer an amazing wellbeing service for you and up to 3 family members.
• 28 days annual leave
• Cinema and Gym staff discount
• One month of free Bus Pass (Brighton & Hove)
• Access to an online platform for training with more than 65.000 courses

2nd Line Support Engineer Key Responsibilities:

• Provide 2nd -line support across a range of IT systems, ensuring efficient resolution of incidents and service requests.
• Support BAU operations and contribute to infrastructure projects as requires.
• Assist with 1st-line support in a flexible team environment when required.
• Work within an ITIL framework to ensure timely resolution of incidents and problems, meeting defined SLAs.
• Proactively identify and resolve IT issues to enhance service efficiency.
• Participate as a resource in IT projects, contributing technical expertise and problem-solving skills.
• Take part in the on-call rota as required to support business operations.

The ideal candidate must have:

• Previous experience in 2nd Line support role with exposure to both BAU and project-based work.
• Strong troubleshooting and problem-solving skills
• Excellent written and verbal communication skills

Knowledge of:

• Microsoft Windows 10, 11
• Microsoft Server 2016, 2019, 2022
• Microsoft SQL Server
• Microsoft 365
• DHCP and DNS
• VMware ESXi 7.x and up
• Good understanding of networking principles and technologies
• Storage infrastructure configuration, management and support
• Understanding of firewalls / UTMs
• Understanding of SIP / IP telephone systems
• An understanding of Back-up technologies (Veeam, Symantec Backup Exec etc.)
• Familiarity with ITIL processes and service management principles
• Ability to work flexibly in a fast-paced environment, balancing multiple responsibilities
• Eagerness to develop skills towards 3rd-line support and broader IT infrastructure responsibilities.

Desirable Skills & Qualifications:

• Microsoft Certifications
• Fortinet Certification
• VMware Certification
• Microsoft SharePoint
• Azure
• Intune
• Autopilot
• Avaya IP Office
•  ISO 27001

The Company reserves the right to vary or amend the duties or responsibilities of the post holder at any time according to the needs of the Company’s business.

About Us:

We are one of the UK’s leading outbound telemarketing agencies, with over 30 years of history and around 250 in our team. We are family owned, with a professional but friend and supportive team environment and we hold Silver Investors in People accreditation. We are proud members of the Brighton Real Living Wage campaign.

Benefits:

• Employee discount
• Work from home

Schedule:

• Monday to Friday

Work Location: In person

Position: 2nd Line Support Engineer  -  Salary: £30,000 to  £35,000  -  Location: Brighton  -  Job Type: Full-time