A vacancy has arisen for a Flight Data Analyst - Please note that onsite working will be expected for at least 4 days per week.
About this opportunity
From 12 UK sites, our team of over 1,400 people deliver unique capabilities across air, land, sea, space and cyber for military, security and commercial customers, worldwide.
We provide an outsourced Flight Data Monitoring service to aircraft operators worldwide. It is important to deliver insights to customers in a presentable and timely manner, enabling them to take action to reduce costs and improve safety to save lives.
We have the largest flight data monitoring platform in the world; the R&D team supports & develops capabilities and ad-hoc analysis for this platform. We care deeply about aviation safety; our work reflects our passion for this and we expect the same from you. We work with customers to improve their safety operations with insights and analysis capability.
Our Flight Data Analysts are the Points of Contact that our customers rely on to provide support and advice to help them improve the flight safety of their operations. As a Flight Data Analyst, you will apply your knowledge of aircraft systems and flight dynamics to provide objective commentary on customer’s flight data and assist in configuring and maintaining a comprehensive Flight Data Monitoring programme.
A few of our employee benefits are:
- 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days
- Private medical insurance with optional family cover
- Pension scheme of up to 7% employer contribution
- Life Assurance 4x salary (flexible up to 10x)
- Group income protection
- Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover and cycle to work scheme
- Employee assistance program providing mental health and wellbeing support
Flight Data Analyst Day to Day Responsibilities Will Include:
- Be the first point of contact for a number of allocated customers
- Maintain regular communications with your customers and assist with the set-up and ongoing maintenance of their FDM programme
- Regular analysis of downloaded flight data and daily validation of safety and maintenance events
- Investigation of abnormal operations and the reporting of findings to customers
- Provide guidance and support to ensure the most appropriate safety events and thresholds are in place
- Management of ad hoc requests for data analysis and the compilation of statistical reports
- Provide ownership of emails, support tickets and ad-hoc requests for analysis
- Precise time management to deliver to external Service Level Agreements and internal Key Performance Indicators.
- Support other teams within the business on flight safety matters
- Identity bugs or inefficiencies in the system and liaise with the Software Development team to find appropriate fixes.
- Perform acceptance testing for new website features, bug fixes and FDM events
- Provide occasional out of hours emergency support (AOG -Aircraft on Ground service)
- Provide support to the Data Specialist team in performing FDR, CVR and DLR readouts using the Express Readout tool
- Provide website demonstrations and advice to your customers and visitors, in particular those who are new to the service or when new website features and tools are released.
- Demonstrate and promote industry best practice
You will be required for overseas travel for customer visits, attend industry conferences and exhibitions as required.
Knowledge, Skills and Qualifications:
- Flying experience is desirable
- Knowledge of aircraft systems and flight operations
- Experience of data handling, analysis and statistics
- A passion for safety and a good understanding of safety management principles
- Understanding and anticipating customer needs
- Effective communication skills
- Attention to detail
- Working at pace
Please note applicants who accept a conditional offer of employment must meet the requirement of right to work in the UK.
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