Junior MI Analyst (ID: wNc2Ox5v)

As a Junior MI Analyst, you’ll play a key role in supporting the operations and wider business team by maintaining and enhancing existing reports, responding to ad-hoc data requests, and collaborating closely with Sr MI Analyst’s to dive deeper into trends and improvement areas. Your insights will help shape decision-making, drive efficiencies, and improve service delivery. In this role, you will also have the opportunity to present findings, providing valuable recommendations that contribute to the ongoing success and development of our services.

Junior MI Analyst role will include but is not limited to: 

• Deliver impactful insights – Provide ad-hoc analysis to support the Operations team in making informed decisions.
• Support data analysis – Assist in providing insights through ad-hoc analysis to help the Operations team make data-driven decisions.
• Reporting Responsibilities – Take ownership of producing, maintaining, and continuously improving accurate reports while also assisting with updates to ensure timely and precise delivery.
• Work with raw data – Transform raw data into meaningful datasets and reports, learning to organize and clean data as needed.
• Identify trends & solve problems – Highlight data issues and propose effective solutions.
• Collaborate cross-functionally – Engage with teams across the business to capture and refine reporting requirements.
• Experience in contact centre/commercial reporting & analysis – You understand the nuances of contact centre data (not essential but a plus) and have experience in data analysis in a similar field.
• Analytical mindset – You enjoy working with numbers and have an interest in advancing your knowledge in learning data methodologies and statistical models.
• A problem solver – You are solution-oriented, have a key eye for detail, take ownership and a forward thinker avoiding any roadblocks.
• A strong communicator – You can explain complex data in a simple way to non-technical audiences.
• A collaborative team player – You enjoy working with others, supporting team goals, and building strong relationships.
• Adaptable & proactive – You thrive in a changing environment and aren’t afraid to challenge the status quo.

Candidate Profile:

• SQL Queries – Good experience with querying and managing large datasets.
• Power BI expertise – Working knowledge in modelling (preferred), reporting, and visualisation skills.
• Ability to present complex data in a clear, intuitive, and visually compelling way.
• Microsoft 365 proficiency, confident in Excel, PowerPoint, and other relevant tools.
• Comfortable engaging with senior stakeholders and adapting to their needs.
• Able to react quickly to changing requirements and priorities.

Key Stakeholder Engagement:

• Head of RP & BI – Supporting regular reporting and presentations.
• MI Analysts – Enhancing reporting platforms and conducting deep-dive analysis.
• Director of CC & Transformation – Driving strategic insights and operational improvements.
• Operations Managers – Providing critical performance reports and insights.
• Wider Team & Business – Helping develop and implement system changes to improve efficiency.

The values you’ll stand by:

• Be generous with your knowledge, knowledge is only powerful if you share it with others.
• Bring integrity, listen first and then speak.
• Embrace transformation, be brave – it’s easier to stick to what you know but we learn from our mistakes.
• Have quality at the heart of what you do, always give your best and expect the same from others in return.

What we offer you:

• Learning Hub: Enjoy flexible learning with access to a variety of in-house training programs tailored to your professional needs.
• Employee Assistance Program (EAP): Access professional support for mental well-being through our EAP system.
• Monthly Products: Receive three complimentary Lifeplus nutritional and personal care products each month to support your well-being.
• Exclusive Discounts: Benefit from special discounts at leading brands and retailers.
• Mental Health First Aiders: Receive support from trained Mental Health First Aiders within the workplace.
• Pension Scheme: Secure your future with our contributory pension scheme, offering up to 6% contributions.
• Holiday Flexibility: Gain the freedom to buy or sell holiday days to suit your needs.
• Gym Membership Savings: Stay fit with discounts on gym memberships.
• Health and Wellness: Take advantage of our contributory hospital and health cash plan.
• Cycle2Work Scheme: Promote a healthy lifestyle and reduce your carbon footprint with our Cycle2Work scheme.
• Eye Care Vouchers: Keep your vision sharp with our eye care vouchers.
• Life Assurance: Enjoy peace of mind with our comprehensive life assurance plan.

Additional offerings:

• Complimentary tea and coffee to keep you refreshed throughout the day.
• Enjoy fresh fruit, readily available within our breakout spaces.
• Access to Lifeplus products as needed, supporting your personal wellness.
• Experience the flexibility of our hybrid working model, with only one day per month required in the office.
• Annual social event to connect and celebrate with colleagues at our social get-together, fostering a sense of community and fun.

The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role as Junior MI Anayst.

• Please note: The successful applicant will be required to undertake a criminal record check.
• Please advise us in advance if you have any special requirements if you are asked to attend an interview.

Experience:

• SQL Queries: 1 year (required)
• Power BI: 1 year (required)
• Microsoft 365: 1 year (required)

Position: Junior Data Analyst - Job Type: Full-time - Pay: £34,500.00 per year

Schedule

• Monday to Friday between the hours of 7am-6pm — Total of 37.5 hours per week

Location:

• Work Location: Hybrid remote in St. Neots PE19, reliably commute or plan to relocate before starting work (required)
• Hybrid Working: 1 to 2 days per week in the office