IT Field Services Engineer (Crawley) (ID: xK7MPOVt)

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

As part of one of our longest-standing and strategic partnerships, Hemmersbach assists HP, supporting their commercial clients’ computing, printers and MFPs with our network of dedicated experts in break/fix support services.

You may have a variety of tickets to resolve throughout the day with several clients or have the opportunity to stay longer to resolve specific issues. The variety of your working week is what makes our Break/Fix Engineers such valuable members of the team.

Working within a designated support area, we provide you with all you need, from company car to mobile phone, laptop, oyster card, tools etc. Beyond the occasional exception, which may involve a more remote client site, you’ll enjoy a normal Monday-Friday, 40hr week with us.

In addition to a broad and varied day, there is the opportunity to participate in an on-call rota (optional), for which additional overtime and standby would be provided.

What we look for:

•     Previous experience in the delivery of IT support services, ideally within the field.
•     Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM)
•     Confidence in addressing break/fix issues - Typically supporting PCs / Laptop & MFP Devices
•     Due to the varied nature of the role, it may be subject to enhanced referencing or vetting.

What we offer:

    A highly regarded team member within an exponentially growing international company

•   Variety: exciting projects and challenges daily and with autonomy
•   Team Spirit: strong team spirit and a great working atmosphere in a friendly team
•   Openness: Direct and informal communication even at management level
•   Career Opportunities: Great possibilities for professional, personal and language training
•   Initial Help: buddy programme to help you get started, a welcome pack included
•    A support package that typically includes: pension, medical cash plan, company vehicle, fuel card, Mobile phone, Laptop and equipment, as well as additional co-funded benefits

Would you like to join our team?

Please send your CV, together with your availability to interview and salary expectations.

Experience:

    IT support: 2 years (required)
    Customer service: 2 years (required)

Work Location: In person