Trainee Technical Support (ID: yc52lfQa)

Trainee Machine Control Support

The aim is to learn and provide support on GPS equipment used on Excavators, Dozers, Graders and a variety of construction equipment.

Machine Control is cutting-edge technology that precisely measures machinery using satellites in orbit over 12,500 miles away. We use a 3D model containing design data and compare the machine position in real-time, so the operator knows where to dig and at what depth. Simple in principle but this technology is shaping an industry by providing greater productivity and safety onsite.

Responsibilities/Duties

• Be the first line of support for customers experiencing technical issues – resolving them efficiently over the phone, using TeamViewer or by visiting the site
• Support Sealand staff by being the technical point of contact
• Assist with preparation of equipment for site – Gathering items, configuring equipment, testing and validating, updating firmware/software, labelling and cleaning
• Provide training to end-users including machine operators, supervisors, site agents and senior leadership team
• Proactively manage customer software subscriptions, contacting the end-user directly to provide service reminders and secure renewals
• Tend to internal administrative tasks such as invoicing for site call-outs

Role Requirements

A successful candidate MUST:

• Work both as a team player and individually using initiative
• Be honest and respectful, working to a very high standard
• Be comfortable in a high-pressure environment
• Have good organisational skills
• Be able to work away from home
• Have a UK driving licence with no more than 6 points
• Have confidence working with new people in new environments each day

A positive attitude and ability to learn are more valuable to us than experience.

Our experienced team are prepared to work with the right candidate and help develop their skills. You will be required to take regular drug tests to attend the sites.

Full training will be provided.

Salary will depend on your experience. Quarterly progress reviews will be carried out.

Job Type: Full-time

Pay: £24,000.00-£30,000.00 per year

Benefits:

• On-site parking

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Deeside: reliably commute or plan to relocate before starting work (required)

Work Location: In person